Chapter 4: Roles & Responsibilities (RACI)
A programme is not a collection of projects; it is a system for delivering coordinated strategic outcomes and shared business benefits.
Purpose
This section defines the key programme-level roles and clarifies accountability for programme management deliverables.
Key Programme Management Roles
1. Programme Sponsor
Senior executive accountable for overall success. Champions the strategic vision, secures resources, removes barriers, and escalates unresolved issues.
2. Programme Manager
Leads day-to-day management. Maintains the programme plan, benefits register, interdependency map, and consolidated risk log.
3. Programme Board
Strategic oversight body chaired by the Sponsor. Reviews progress, approves gates, resolves cross-project issues, holds Benefits Owners accountable.
4. Benefits Owners
Accountable for specific benefit realisation. Ensure measurement and tracking mechanisms are in place.
5. Programme Change Lead
Coordinates project-level change managers for consistent stakeholder engagement, communication, and adoption tracking.
6. Project Managers (within programme)
Manage individual project delivery. Provide status, risk, dependency, and benefit contribution updates to the Programme Manager.
7. Governance Representative
Provides standards, guidance, and assurance for programme governance.
RACI Matrix — Core Deliverables
| Deliverable | R | A | C | I | |—|—|—|—|—| | Programme Mandate | PM | Sponsor | GovRep | Board | | Programme Charter | PM | Sponsor | PMs, BOs, GovRep | Board | | Governance Register | PM | Sponsor | GovRep | Board | | High-Level Roadmap | PM | Sponsor | PMs | Board | | Benefits Register | PM | BOs | CL, GovRep | Board | | Benefits Plan | PM | BOs | CL, GovRep | Board | | Interdependency Map | PM | Sponsor | PMs | Board | | Risk & Issue Log | PM | Sponsor | PMs | Board | | Programme Schedule | PM | Sponsor | PMs | Board | | Dashboard | PM | Sponsor | GovRep, PMs | Board | | Health Report | PM | Sponsor | Board | Portfolio | | Benefits Report (Final) | PM | Sponsor | BOs, CL | Board | | Closure Report | PM | Sponsor | GovRep, PMs | Portfolio | | Lessons Learned | PM | Sponsor | BOs, PMs | Portfolio |
Key: PM=Programme Manager, BOs=Benefits Owners, CL=Change Lead, GovRep=Governance Rep, R=Responsible, A=Accountable, C=Consulted, I=Informed